Administration - Unlock A User – FBO One Helpdesk

Note: Performing this task is restricted. If your account is locked, please contact your system administrator.

Login Security:

FBO One blocks the IP-address and username combination after 5* consecutive failed login attempts.
The User is presented with the following warning:

Run the Security Audit report (Reports>Interactive Reports>"Security Audit").
Take note of the information for the failed user attempt.
Enter this information into the 'Unlock User' screen. Make sure to enter the username and IP-address exactly the way it is displayed in the report (or use copy/paste) and click 'OK'.
The User should then be able to login using the correct credentials.
A new temporary password can be set in the "Edit" User form as below.

*To decrease the number of allowed failed login attempts, you can edit the "MaxConsecutiveFailedLoginAttempts" in Administration>Application>Settings