On rare occasions, approval for a credit card payment may need to be obtained from the card processor (Visa, MasterCard, AVCARD, etc.) by telephone. This telephone approval (voice authorization) could occur in the following circumstances:

• Card has been declined online and customer requests that you attempt approval by telephone

• Internet connection problems delay online authorization and processing

To obtain a Voice Authorization / Telephone Authorization Code, call:

You will be required to enter your Merchant ID at the start of the call . If you don't know your Merchant ID, please contact WFS Merchant Support now so you can have it on hand when needed:

WFS Merchant Support:
800-282-2731
OnboardingSupport@wfscorp.com

The following information will be requested for the authorization attempt:

• Amount to be charged

• Name on Card

• Card Number

• Expiration Date

• Verification Code (3 digits on the back of Visa/MasterCard, 4 digits on the front of American Express)

• Postal / Zip Code of the customer's billing address

Entering the Authorization Code:

• The code should be entered in the Telephone Authorization Code field on the Authorize Payment screen.

• Entering a code will bypass the standard online authorization checks so processing of the payment may continue.

• The transaction MUST be processed correctly through your FBO One system in order for the charge to be paid. Simply getting an approval by telephone does NOT complete the transaction.

• Authorization codes obtained by telephone are only valid for a limited time, so do not delay in using the code.

If a Telephone Authorization Code is used for an AIR Card transaction, a later void or refund/credit of the transaction may not be possible online, so please verify that the transaction is correct before processing. If a later void or refund/credit is needed outside of FBO One, please contact Merchant Support for assistance:

AIR Card Merchant Support
855-319-0570 Option 2
merchant-support@aircardsys.com