Below is a list of known payment error messages and links to articles that will help you troubleshoot and resolve them.

Credit Card Payment Error Messages

Error Message: Business Rules Error 1015 Invalid Tail Number

Card Type: American Express

Description:  The tail number associated with the order is not in a standard expected format, such as N12345.

Article: Business Rules Error 1015 Invalid Tail Number

Error Message: Business Rules Error 1045 Fuel Price too High

Card Type: AVCARD

Description:  AVCARD has a maximum rate allowed per USG or liter. Attempting a transaction at a higher rate results in an error.

Article: Business Rules Error 1045 Fuel Price Too High

Error Message: Business Rules Error 1503 Tokenized Card Data not available

Card Type: Any

Description:  A "token" is created to pass saved card details securely back and forth through the card processing gateway. This error message indicates there is an issue with the original token.

Article: Business Rules Error 1503 Tokenized Card Data not available

Error Message: Online payment failed / Approved

Card Type: Bank Cards

Description:  The payment has been declined for an unspecified reason, but the payment processor is also returning a conflicting 'Approved' message. Treat this response as a decline. The payment attempt will show as aborted on the order.

Article: Online Payment Failed / Approved

Error Message: Business Rules Error 1020 Sale transaction requires all line item quantity/price values to be positive

Card Type: Fuel Cards

Description:   The processor will not accept a line item with a zero price. With proper configuration, FBO One does not send zero-price line items to the processor.

Article: Business Rules Error 1020 Sale transaction requires all line item quantity/price values to be positive