FBO One can automatically import handling requests (and updates!) from NetJets. The Netjets link performs repetitive tasks like updating all the flight details, requested services, and crew/pax details.

Contents:

• How it works
• Crew and passengers
• What still has to be done manually

How it works:

While FBO One handles orders with two flight legs each, NetJets plans separate flight legs. That is why the procedure is a bit complicated. First of all, because we combine two Netjets request numbers in a single FBO One handling order, the Operator's handling number in FBO One will have two Netjets request numbers:

These request numbers are used by the Netjets importer to link the new data to existing orders in FBO One.

What happens on Import?

On import FBO One 'reads' the Netjets orders and for each order number:

• if it is unknown in FBO One, the importer creates an order with this flight data
• if it is already known in FBO One with the same registration: the importer updates the services if needed
• if it is already known in FBO One with another registration: the importer splits the order in FBO One, to be able to set the new registration for this movement in the new FBO One order

Finally, if after this process arrival only and departure-only orders for the same registration are left, they are automatically merged into a single order.

The link also checks if there is an existing handling on the FBO One planboard for the same aircraft registration that Netjets is sending.

•  If the handling already exists on the planboard but it doesn't have any request numbers set, this handling will be updated with the Netjets request details.
  

We do this for the following reasons:

• we see more and more that NetJets uses third-party operators
• users sometimes receive these requests first from the third-party operator and create an order in FBO One
• Netjets also starts sending updates for these flights, which are now identified based on the registration instead of the request numbers. This prevents duplicates
• If Netjets is the first one to send the request, and the user updates the operator and debtor in FBO One. The link now continues to update the order and no longer creates a duplicate

Netjets Link Processing Behaviours:

The Netjets link has the following behavior when processing a request:

• If the request registration is new in FBO One.
  • the link will create the registration and add a BB message that this registration needs a review
  • the link will use Netjets as the operator/debtor for the newly created handling order with this registration 
• If the request registration is not new and existed previously in FBO One
  • The link will check if Netjets is a default operator/debtor for this registration. 
  • If Netjets is not a default contact, the link will ignore Netjets and rely on the FBO One to select the default operator/debtor of the requested registration
  • If Netjets is a default contact for the given registration, Netjets will be used as an operator/debtor
• If the handling request is updating an existing handling order in FBO One
  • flight details, services, and crew/pax are refreshed
  • registration is updated 
    • if the registration is not changed by the handling request update, the link is not touching the handling's operator/debtor which may have been updated by the user
    • if the registration is changed, the link will refresh the operator/debtor to match the defaults of the new registration
      • if the registration is new for FBO One, the link will not set the operator/debtor and expects the user to review the new registration and set the correct operator/debtor.
  • If this handling request triggers FBO One to move the leg (typically the departure) from one existing handling to a new handling. For example, departure is to be canceled
    • the link will create a new handling order and set the same operator/debtor of the existing handling.

Where does Crew and Passenger Data go?

The processed crew and passenger data is displayed on the crew/pax page of the order details screen.

• For privacy reasons, the names are truncated.
• Click on the edit link to open the details.
• The remarks field can be used to manually add some extra information.

What still has to be done manually?

When handling requests are automatically imported into FBO One by the Netjets link, it does not mean that operations do not need to do anything anymore. 

Learn more with Netjets Link - Getting Started