FBO One can automatically import handling requests (and updates) from NetJets. The Netjets link performs repetitive tasks like updating all the flight details, requested services, and crew/pax details. To understand more, read NetJets Link - How Does It Work. If you are having issues with the NetJets Link, please refer to NetJets Link - Troubleshooting.

When handling requests are automatically imported into FBO One by the Netjets link, it does not mean that operations do not need to do anything anymore. 

Contents:

• View or Edit Crew and Passenger Information
• Review order changes
• Review and add service requests
• Review canceled requests:

Crew and Passengers:

In the crew/pax page of the order details screen, the imported crew and passenger details are displayed.

• For privacy reasons, the names are truncated.
• Click on the 'edit' link to open the details.
• The remarks field can be used to manually add some extra information.

Review Order changes:

• When an email has been imported, there is an indication on the planboard with an icon.

• Opening the order and selecting the 'Review 3rd-party updates' opens the audit log.

• The log screen lists all the changes imported by the Netjets link.
• To mark the changes as reviewed, click the 'Mark as reviewed' button.
• When changes are reviewed, the plan board icon will disappear.

To keep you notified about new changes, it is best practice to always open and review the updates as they arrive.

Review and add service requests:

For each service requested by Netjets, a separate ‘service request’ service is added to the order. The details are imported in the remarks and the supplier order number is also automatically imported.

Important: The actual services need to be added and maintained manually. When done, the workflow state of the service request needs to be set to 'Complete' to notify the team that the related service has been added or updated.

Review canceled requests:

Cancelations are also automatically imported into FBO One. The application setting HandlingImporterDeleteCancelBehavior determines whether the order is set to:

• "CancelHandling" - The Order is put to a backoffice end state, defined by the ‘Cancelled by handling importer’ row.
• "SetToBeCancelled" - The Order is moved to the Front Office state 'To be cancelled' which allows OPS to review and make manual corrections.
  • The second setting keeps the order visible on the plan board and the operations must handle the cancelation manually.
  • Slots might need to be released and third-party services need to be canceled with the supplier.
  • When this is complete, the operations can cancel the order in FBO One.

• "DeleteCascade" - Order is deleted from FBO One.