Service transitions are the screens that appear between two steps in a service workflow.
Contents:
Transition summary
| Title | Purpose | Linked to | Impacts | Configuration string | Product settings | Email out | Email message settings | Report settings |
|---|---|---|---|---|---|---|---|---|
| AcceptAPSlot transition |
Add slot detail and airport slot date to the order flight leg |
Product |
Flight leg, Service |
YES |
YES |
NO |
NO |
NO |
| CancelThirdPartyService transition |
Sends a cancellation email message to the supplier to cancel the 3rd party service |
Product |
Service |
YES |
YES |
YES |
YES |
YES |
| OrderThirdPartyService transition |
Sends an email message to a supplier to order a 3rd party service with supply order attachment |
Product |
Service |
YES |
YES |
YES |
YES |
YES |
| ProgressStart / ProgressEnd transition |
Set the start time and the end time for a timed service to calculate a quantity. |
Product |
Service |
YES |
YES |
NO |
NO |
NO |
| RemoveAPSlot transition |
Remove slot detail and airport slot date from the order flight leg |
Product |
Flight leg, Service |
YES |
NO |
NO |
NO |
NO |
| SelectSupplier transition |
Set the supplier for a service. |
Product |
Service |
YES |
YES |
NO |
NO |
NO |
| SetQuantity transition |
Set the quantity of a service. |
Product |
Service |
YES |
NO |
NO |
NO |
NO |
| ClientNotificationService transition |
sends an email message to the debtor/operator |
Product |
Service |
YES |
YES |
YES |
YES |
NO |
Default Configuration string settings
The below configuration string settings are available for all service transitions.
-
ShowServiceInternalRemarks (default value = false). It can be used to show a text box for entering service internal remarks when moving the service to the next workflow stage. These remarks are visible only in FBO One screens without being sent to clients.
-
ShowServiceExternalRemarks (default value = false). It can be used to show a text box for entering service internal remarks when moving the service to the next workflow stage. These remarks are meant for the customers.
Some service transition actions may already contain the internal and external remarks, without the two settings being specified, as these were frequently used fields for those particular transition actions, eg: CancelThirdPartyService. In order to not display any of the remarks fields set the setting to false.
The 2 remarks settings can also be set on transition states that do not have any transition action specified.
-
OnCancelSetQuantityToZero (default value = true). Possible values: "true", "false", "hide", Use this setting if you need the quantity of a service to be automatically set to zero when cancelling the service.
-
OnCancelAddExternalRemark (default value = "*Cancelled*"). Possible value: any text that you would like to share with the client regarding cancelling this service.
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