Introduction:

If a back-office finance system such as SAP doesn’t support multiple payments per order, we need to ensure a settled online payment isn’t credited and re-billed on the same order. This can be achieved by adjusting the Application Setting called 'BlockMultipleOnlinePaymentsPerOrder' in FBO One.

Here are the steps to edit the setting:

1. Log in to FBO One with appropriate administrative privileges.
2. Navigate to the 'Administration > Application > Application Settings' section.
3. Search for the 'BlockMultipleOnlinePaymentsPerOrder' setting.
4. Edit the setting by changing its value to 'TRUE'.

When the 'BlockMultipleOnlinePaymentsPerOrder' setting is set to 'TRUE', it ensures that only one payment per order is allowed in FBO One. If a user attempts to make a payment when the payment is already settled, an error will be displayed, preventing the re-billing of the same order.

Repay is only possible when the online payment is not yet settled. When the online payment is authorized (not settled) the payment is voided, and no transaction is created in the back-end.

Please note that making changes to application settings should be done with caution, and it is advisable to consult with your system administrator or FBO One support team to ensure the proper configuration is applied based on your specific requirements.