Learning Goals:

• Navigate Ops screens effectively to manage orders and track aircraft movements.
• Master order management on the Ops Planboard, interpret CFMU/Eurocontrol codes, and apply filters for efficient order tracking.
• Utilize Bulletin Board and Calendar for task management, including creating, managing, and linking calendar items, and understanding status updates and priority settings.
• Interpret aircraft movements on the Movements Graph for planning and monitoring, and understand daily reports for operational planning.

 

Content:

1. Ops (Operations) Screen Views.
   • Handlings view.
   • Movements view.
   • Classic Ops view (old user interface)
   • Set your default Ops screen view.
2. Ops Planboard overview
   • CFMU/Eurocontrol letter codes.
   • Viewing orders.
   • Searching.
     • Main search.
     • Planboard open order search.
   • Filters.
     • Filter examples.
   • Main bulletin board & calendar.
     • Creating and managing calendar Items
     • Linking calendar items to orders
   • Movements graph (Gantt chart)
     • Movements (Gantt chart) examples.
   • Daily reports.

 

 

Ops (Operations) screen Views

 

 

Handlings View

The Planboard screen is the primary front office screen in FBO One. The 'Handlings' view presents a concise representation of each order, including Arrival and Departure movements on a single row. The 'Handlings' orders are arranged in chronological order, with the active movement displayed first.

 

 

Movements view

The 'Movements' view presents a single line for each aircraft movement, distinguishing between arrival and departure movements with separate rows. Each movement line is arranged in chronological order, with the earliest movements displayed first.

 

Classic Ops view (old user interface)

The use of the 'Classic Ops' view is not advisable. Its functionality is more restricted compared to the 'Handlings' and 'Movements' screens.

NOTE: If you happen to be on this screen, you can click on 'OPS FBO' in the main title bar to be redirected to your default view.

 

Set your default screen view

The 'Select Default Screen' option allows you to set the default screen displayed when you access FBO One Ops pages.

 

Keyboard Shortcuts

• Open the menu and activate ‘Search menu’: ALT + .

The following keyboard shortcuts below allow for quick 'OPS Pages' swapping:

• Handlings: ALT + H

• Movements: ALT + M

• Classic OPS: ALT + O

 

Overview of Ops Planboard

The Ops Planboard is a central feature in the system, located on the left-hand side of the Ops screen. It provides a comprehensive overview of each active order.

The orders displayed on the Planboard are arranged in chronological order, allowing users to easily track the progression of orders over time.

When viewing the Planboard below, any orders that are shown in yellow are marked as 'Requested'. This indicates that these orders have not yet been confirmed to the client. Each state of a work order can be visually distinguished by a unique colour, enabling better focus on the necessary tasks.

 

 

In the image above, you can see various columns that provide detailed information for each order line. It's important to note that the columns displayed and their arrangement can be customized to show more or less detail, based on user preferences.

The following is a breakdown of the information displayed in each column:

• Handling - This column includes details such as the registration, aircraft type, flight number (if applicable), order state, and a payment icon (if relevant).
• Arrival - This column displays the most recent arrival time of the aircraft. If the text appears grey or faded, it indicates that the leg of the flight is complete.
• Departure - The departure column shows the most recent departure time. Similar to the arrival column, grey or faded text indicates that the leg is complete.
• To Do - This column lists any services or tasks that require action for completion.
• Position - If a parking position has been assigned, it will be displayed in this column.
• From - The origin ICAO code for the station or airport from which the flight is arriving.
• Pax - This column shows the passenger count for incoming and outgoing flights.
• To - The destination ICAO code for the station or airport to which the flight is departing.
• Debtor - The short name for the order's debtor is displayed in this column.
• Messages - Any planboard messages that have been created internally and are relevant to the order are shown here.
• Alerts - This column displays an alert message icon if there is an important or critical alert associated with the order. Different icons are used for important and critical alerts.

 

CFMU/Eurocontrol letter codes

Letter codes may be displayed alongside arrival/departure times in the CFMU/Eurocontrol updates (multiple letters may be shown).

Please note that CFMU/Eurocontrol will adjust the scheduled time based on the matching flight number/call sign in the flight plan, not the aircraft registration.

If no letter is shown, it means that CFMU/Eurocontrol has not yet started updating or a flight plan for that particular flight cannot be found. In such cases, please verify the flight number.

 

 

CFMU CODE	Meaning	For Arrivals	For Departures
E	Estimate	Aircraft has not taken off from its origin, this time is based upon the flight plan and is subject to change until take off.	Aircraft is estimated to depart at this time based upon the flight plan (no slot outbound).
T	Actual Take Off	Aircraft has taken off from its origin and is likely to land within a few minutes of this time.	Not applicable.
A	Arrived	Aircraft has landed – Time updated by the user when arriving the aircraft.	Not applicable.
D	Departed	Not applicable.	Aircraft has departed – Time updated by the user when departing the aircraft.
W	Airway Slot	Aircraft is slotted out of departing airport or has been slotted on route.	Aircraft is slotted for departure. Depart within 15 minutes of time (5 minutes before or 10 minutes after this time) (slots are usually given by CFMU/Eurocontrol).
P	Airport Slot	Aircraft has an airport slot inbound – this is user inputted.	Aircraft has an airport slot outbound – this is user inputted.

 

 

Viewing orders

To expand any of the open orders listed on the Planboard, simply click on the order line. The order will then expand to the right, as demonstrated in the image below:

Once expanded, all relevant handling details, service details, prices, and messages will be displayed (depending on user access). From this screen, you can update order details by clicking on the grey arrow next to each detail.

 

By clicking on different order lines on the left, you can update the current open order on the right. This allows for easy switching between orders while still maintaining a comprehensive overview of all flights.

 

Note: The currently open order (highlighted in yellow) will always be displayed on the left main Planboard. To ensure that you have the correct order open, please verify which line is highlighted.

 

Searching

FBO One allows for dynamic searching of different areas of the system, each search box offers different functionality.

 

Main Search

The main search box remains consistently visible in the menu bar of FBO One, even though its position may vary when the planboard column and parking planner are opened.

This search method is recommended for navigating and searching for data. The search results will automatically update and filter as each character is entered.

 

By using this search box, users can quickly access the following:

• Orders (by searching with the order number)
• Invoices (by searching with the invoice number)
• Fuel tickets (by searching with the fuel ticket number)
• Contacts
• Aircraft types
• Aircraft registrations
• Products
• Stations

The search box will return any data that contains the entered search combination. Each result will have a brief description indicating the type of data, name, and other details:

 

Planboard Open Order Search

The Planboard 'open order search' box allows users to search for data within open orders that are currently active in the front office.

This search box enables searches by the following criteria:

• Registration
• Aircraft type
• Flight number/Call sign
• Parking position
• Crew/Pax names
• ICAO airport origin or destination
• Debtor, operator, trip support
• To do services
• Order key
• Supplier order numbers
• Workflow state

The number of results found is displayed directly below the current search text and updates as the results update. Any active filters set will also be shown on the same line.

 

Filters

FBO One offers the capability to apply filters to all open orders. These filters can be used in combination with each other, allowing the "open order search" function to search within the results of the applied filters. To clear filters, users can click on the blank space at the top of each filter or click the "X" button to clear all filters.

 

To override all filters, users can enter the full registration or flight number into the open order search.

 

 

To override all filters and display crew/passenger results, users can enter the full name of the passenger (first and last name).

 

 

• Preset Filter - This feature allows users to choose from a saved predefined filter, which includes multiple filters saved together. It is useful for selecting between set filters that have been configured for each user. For example, users can choose to only display catering orders for the next 24 hours or only show flights for the next day. Please note that access is required to save new filters and update preset filters.
• Search by - This filter enables users to search for specific data within an order. It can be used to search for crew/passenger names. Multiple search by options can be selected simultaneously. However, if other filters are applied, the search by filter will only search within the current results.
  • Aircraft Registration/Type - This filter allows users to search by aircraft registration and type.
  • Contact - This filter enables users to search by operator/debtor/trip support.
  • Crew/Pax Name - Users can search for orders based on crew/passenger names using this filter.
  • Order Details - This filter allows users to search by order key, trip number, operator handling number, origin/destination, workflow state, parking position, and operator/debtor/trip support.
  • Parking Position - This filter allows users to search by parking position.
  • Product/Supply Number - Users can search by product name or supplier order number using this filter.
• Services - This filter is used to display "to do" services. Multiple services can be selected simultaneously. If other filters are applied, this filter will only filter the current results.
• Order type - This filter is used to filter specific types of orders. Multiple order types can be selected simultaneously. If other filters are applied, this filter will only filter the current results.
• Parking - This filter is used to filter parking positions. Parking positions can be grouped together for multiple filtered areas. It is recommended to select "(Unassigned)" to ensure that unassigned parking positions are included. Multiple parking positions can be selected simultaneously. If other filters are applied, this filter will only filter the current results.
• Time from - This filter allows users to filter orders within a specific time period. Users can enter any number (in hours) as free text. This filter can be used in conjunction with the "Time before" filter to show orders within a range until a set time. If other filters are applied, this filter will only filter the current results.
• Time before - This filter allows users to filter orders within a specific time period. Users can enter any number (in hours) as free text. This filter can be used in conjunction with the "Time from" filter to show orders within a range until a set time. If other filters are applied, this filter will only filter the current results.
• Needs payment - This filter is used to filter orders that have an outstanding balance or require payment. Orders with a "$" sign or orders that need to be paid can be filtered to show. If other filters are applied, this filter will only filter the current results.
• Has time - This filter is used to show orders that do not have a specific date and time for the arrival or departure leg. If other filters are applied, this filter will only filter the current results.
• Review updates - This filter is used to show orders that require review.

 

Exercise: Filter examples (try these for yourself)

• Show catering services that need to be done within the next 24 hours for all orders:
  • Services: Catering
  • Time from: 0 (current time)
  • Time to: 24 (1 day in the future)
• Show all orders that require payment and are departing within the next 24 hours:
  • Needs payment: Needs payment
  • Time from: 0 (current time)
  • Time to: 24 (1 day in the future)
• Show all orders that are currently parked in the Hangar:
  • Parking: Hangar (All positions)
• Show all orders that have departed and have an outstanding balance to be paid:
  • Time to: 0 (current time)
  • Needs payment: Needs payment
• Show only OTC (Over-the-Counter) orders:
  • Order type: OTC Orders
• Show toilet/water and catering services that need to be done for all orders:
  • Services: Toilet/Water + Catering
• Search for crew/passenger names only from yesterday and within the next 48 hours:
  • Search by: Crew/Passenger Name
  • Time from: -24 (1 day ago)
  • Time before: 48 (2 days in the future)

 

Main Bulletin Board & Calendar Functionality

Efficiently managing tasks and events is crucial in any operational setting. FBO One provides robust tools to streamline your workflow, including a comprehensive Bulletin Board and Calendar feature. 

 

Main Bulletin Board Overview

The Main Bulletin Board serves as a centralized hub for tracking time-sensitive events and tasks. Here's how you can optimize its usage:

1. Quick Note-Taking: At the top-right corner of the Ops screen, a convenient text field allows for effortless note-taking. This feature enables swift recording of important information directly within the interface.

2. Calendar Integration: Notes can be seamlessly assigned to the calendar for better organization and monitoring of time-sensitive events. This integration ensures that critical tasks are tracked and followed up on efficiently.

3. Order Linkage: Calendar items can be directly linked to orders, enabling the scheduling of ad-hoc tasks specific to those orders. This functionality ensures that the order bulletin board accurately reflects main calendar events, facilitating seamless coordination.

4. Status Updates: Each item on the calendar can be updated with status indicators, with colors changing accordingly. For instance, the color yellow may indicate items that have not yet been started, providing visual cues for efficient task management.

5. Chronological Sorting: All calendar items are automatically sorted chronologically, providing users with a clear overview of upcoming events and tasks. This chronological sorting enhances visibility and aids in effective planning.

 

 

Creating and Managing Bulletin Board or Calendar Items

Creating a Calendar Item

To create a calendar item (e.g., a phone message):

1. Type the note directly into the blank text area in the top right-hand panel.
2. Select 'Ops Calendar' to add the item to the Calendar.
   • 
3. Add the appropriate date/time and status.
4. Click 'Create' to finalize the message and add it to the calendar.
   • 

 

 

Changing/Updating a Calendar or Bulletin Board Message Item

The Calendar provides colored status indicators for each item. Users can update the status as follows:

1. Click on a calendar item.
2. Choose an option from the drop-down menu to update the status.

 

To edit a calendar or bulletin board item:

1. Select the 'edit' option from the drop-down menu shown above.
2. The 'edit' screen will appear.
   • 
3. From the 'edit' screen, various options are available, including:

• Update the message text.
• Increase/decrease the message visibility. For example, whereby FBO One is used at multiple locations, the message can be set to 'All FBO Locations' so that it is seen by all
• Increase/decrease the message priority. The message can be set to Normal/Important/Critical. Increasing the importance to important add a red flag to the message, and critical will add a red warning sign.
• Changing the 'Category' allows the user to change where the message is shown, e.g. moving it from the 'Calendar' to the 'Bulletin Board'. The date/time for calendar items can also be updated in this section, as well as the status.
• Set the date for review or expiry. The contents of the message may need to be reviewed periodically; for example; a bulletin board message related to an aircraft registration that contains the AOC.
• The 'File' section, allows the user to upload a file attachment relevant to the message. There is an option to have the file attached to the outgoing invoice.

 

Example:

• In the below example, a calendar item was edited to change the importance to 'Critical' (red warning sign).
• The paperclip symbol indicates to other users that there is a relevant document attached to this message:
• 

• To view or delete the attached document, click on the message and from the drop-down menu again click 'edit'.
• The attachments are accessible through a link
• 

 

Deleting & Displaying All Calendar/Bulletin Board Items

To delete a calendar or bulletin board item:

• Click 'delete' from the drop-down menu.

To display all calendar items:

• Click on 'Show All'.

Filters can be applied to search for calendar items in the displayed list.

 

Linking Calendar Items to Orders

To link a calendar item to an order:

1. Click on the calendar item.
2. Choose the 'Link to Order' option from the drop-down menu.
   • 
3. Select the order to which the item should be linked.
   • 

 

The planboard order will now show a clock icon to indicate a linked calendar item.

 

 

The Order will show the linked Calendar message

 

 

Separating an item from an order can be done by clicking the "unlink" button in the calendar item drop-down.

 

 

Notes:

• Users must have appropriate authorizations to add items to orders.
• After an order is transferred to the back office (Registered), all attached calendar items are removed from the OPS Order Grid and FUEL screen.
• Non-completed calendar items are displayed to alert the user.

 

 

Movements graph (Gantt chart)

Located conveniently on the right-hand side of all Ops screens, the ‘Movements’ graph, also known as a Gantt chart, provides a comprehensive overview of scheduled aircraft movements within a pre-defined timeframe spanning 12 hours (with a default view of 2 hours in the past and 10 hours in the future).

 

 

Key Features:

1. Chronological Display: All orders are presented in chronological order based on their movement times, depicted as single-colored bars. Each bar represents a specific flight or order, with attention required for the first flight/order displayed before subsequent ones.

2. Real-Time Updates: The chart refreshes every few seconds, reflecting updated orders and transitioning to the next time period in 15-minute increments. This dynamic feature ensures users have access to the latest information regarding upcoming movements.

3. Color-coded Status Indicators: The color of each order/flight bar corresponds to its workflow status or order type (e.g., Confirmed, Arrived, Departed, OTC, etc.), allowing users to quickly identify the status of forthcoming traffic at a glance.

4. Bar Length Interpretation: The length of each bar signifies the aircraft's length of stay or ground time. Shorter bars indicate quick turnarounds, while longer bars suggest extended stays. Hovering over each bar provides a brief summary of the order, including current timings and workflow status.

5. ‘Now’ Indicator: A black vertical line labeled ‘Now’ indicates the current time, providing users with a reference point for real-time monitoring of scheduled movements.

6. Order Preview: Hovering over each bar will give a summary of the Order, including current timings and workflow status.

 

Example Scenario:

Here's an example screenshot and details of how to interpret movements within a typical 12-hour period:

 

1. Aircraft D2AAA is displayed on top before the ‘Now’ indicator.
   • Its pale lilac colour indicates that the flight has departed, (this is also shown by the ‘D’ next to the movement time).
   • The order has remained as it hasn’t yet been moved to the back office.
2. Aircraft FJJJ1 is the next movement.
   • Its orange colour shows that the order is ‘Confirmed’ and not yet active.
   • The bar is a small distance from the ‘Now’ line, indicating the flight should be arriving soon.
   • The bar is short, cutting off the registration detail, this indicates that the aircraft will be arriving on a quick turnaround.
   • The ‘P’ after the time indicates that the aircraft has an airport slot restriction for its departure.
3. Aircraft LX768 is the 3rd movement.
   • The colour of the bar is light blue, indicating that the order is in a ‘Crew boarded’ state.
   • The aircraft is likely ready for departure, however the ‘W’ after the movement time indicates that the aircraft has an airway slot restriction from CFMU/Eurocontrol.
4. Aircraft YU123 is the 4th movement.
   • The colour of the bar is yellow as the order is in a ‘Requested’ state (likely to have just been inputted), and will arrive in a few hours.
   • The length of bar shows the aircraft is a long stay (greater than 10 hours) – hovering over will display the scheduled departure time.
   • FJJJ1, LX768 and YU123 movements are likely to occur around the same time – the chart allows for planning busy periods. This is also shown by the black bars that rise based on the number of movements within each hour.
5. Aircraft N11111 is displayed before the ‘Now’ indicator as the movement has already occurred.
   • The colour of the bar is light blue, indicating that the order is in an ‘Arrived’ state.
   • The order status has not been changed to ‘Arrival completed’, this may be because the aircraft has not yet been shut down.
   • The length of bar shows that the aircraft is a long stay (greater than 10 hours) – hovering over will display the scheduled departure time.
6. Aircraft R323KK is the final order bar.
   • The aircraft has neither an arrival nor departure time displayed within the chart. This means that the aircraft is on the ground without a movement within 12 hours.

The 'Movements' graph provides invaluable insights into upcoming aircraft movements, enabling efficient planning, scheduling, and monitoring of operations. By leveraging its features effectively, you can enhance operational efficiency and responsiveness within the FBO One platform.

 

Daily reports

Daily reports are date-filtered summaries of expected movements, essential for departments such as airport management, immigration, and ramp agents. They provide crucial information for planning and coordination, ensuring operational readiness, even in offline scenarios.

 

 

‘Daily reports’ can be found in the bottom right-hand corner of the OPS screen.

• Clicking on a date will generate the report for the selected day.

• To display reports for a date not listed, click on the report name (underlined in blue), and on the next screen enter the dates as required.
• 

• Note: Ensure the 'on or after' and 'before' filters are both entered to show a time period in the report.