Credit card payments can be processed online in FBO One via a gateway connected to the card processor. It is possible to void an online card payment the same day the payment is taken.

Void Online Payment

1. Select the Already Paid line on the order. Select the Void option.

   

    

2. Enter the reason for the void. This is important as the remark will remain in the audit log for future reference if needed.

   

    

3. The order screen will update to show the payment as voided and an amount once again due on the order.

   

If you are unable to void a payment, the next available option is to credit the order in the back office, which is typically a function of the accounting group.