Introduction

If a business partner or people within your organization are not receiving emails generated by FBO One, a good place to start is to verify the scope of the issue by sending some test email messages. The send test email function allows for a test email to be generated from FBO One.

Note: You can also look at this article on How to Troubleshoot Email Issues

Send a Test Message:

Filter the menu or access the page via Administration > Application > Send test email message 

The 'To' field of this screen is blank. The email address for the test email recipient can be entered here.
There is no need to update the Subject line or message body unless required. The 'Email layout' field defines whether the test email should contain the HTML email layout, and if so which one.

Enter an email address in the 'To' field, then click 'Send message'

An email such as the one below will be sent to the recipient specified in the 'To' field

NOTE:

In FBO One Live environments, this feature functions as outlined above. In Usertest environments, however, the Test Email will be sent to the recipients specified as per the TestEmailList. In usertest, an email address must still be entered in the 'To' field for the test email to generate, but this email address will not receive the email.