It's possible that you may end up with planboard handlings that are obsolete or no longer valid. For example, a handling was requested or confirmed but the flight never took place, no services were provided, and the handling cancellation got missed.

You can follow these steps to remove the handling:

1. Select the Order
2. Delete all services/charges that have been applied.
   • This avoids a pending payment once the order is canceled.
   • The exception will be if you have a cancellation charge or wish to cover services already provisioned. Process this charge before continuing.
3. Select the workflow state and then 'Cancel'
4. In the cancel handling transition screen, you have the option to uncheck the sending of the cancellation confirmation message.
5. Select 'OK'
6. The Order is canceled and removed from the planboard.