Note: If you wish to integrate the Flightbridge into FBO One, please contact the support team.

Introduction:

FlightBridge is a platform that allows operators to coordinate trips and make handling requests at Fixed-Base Operators (FBOs). Handling requests submitted through FlightBridge include information about the aircraft, flight details, requested services upon arrival and departure, as well as the crew and passenger list. These details are sent to the FBO through email notifications and are also directly created in FBO One, another system used by FBOs.

The integration between FlightBridge and FBO One operates in two main ways:

1. Operator to FlightBridge (Handling requests imported and synced with FlightBridge):

   • Operators enter handling reservations into FlightBridge and select the designated Handling FBO.
   • If the FlightBridge link is established with FBO One for the specific Handling FBO, handling requests from FlightBridge are automatically received and created in FBO One through the established link.

2. FBO to FlightBridge (Handling request updates synced and FlightBridge services booked inside FBO One):

   • FBOs have the ability to update orders from FlightBridge within FBO One.
   • Any changes made in FBO One will be communicated back to FlightBridge.
   • FBOs can also use FlightBridge to order third-party services. For more information on this, refer to the article on "Ordering 3rd Party Services via FlightBridge."

This integration between FlightBridge and FBO One streamlines the process of handling requests, ensuring seamless communication and synchronization between operators and FBOs.

Contents:

Video Overview:

Process Description:

Sending handling reservation from FlightBridge

Reservation imported as a Handling order

FBO One processes the handling request details and creates a corresponding handling order.

Once the handling order is created in FBO One, the operator receives an update notification that says the request is Acknowledged (received by the FBO) together with a preview of the handling status. 

FBO One and FlightBridge kept in sync

From this moment on, any changes made to the handling order in FBO One will show in Flight Bridge as well, so the operator can see how his request is progressing over time. If the operator wants to make any changes to his request, for example changing the arrival dates, or requesting extra services, these updates will also appear in FBO One automatically.

Imported master data

For first-time visitors, FBO One will create the handling order with a blank operator and blank debtor. Their details are to be found in the 'SERVICE REQUEST' lines. The FBO One user can then enter the details for the new contacts by creating a new Operator / Debtor.

The same applies for new aircraft registrations, the aircraft details are specified via the 'SERVICE REQUEST' line and they can be used as a starting point for entering aircraft details in FBO One. The next visit of this aircraft will be with the default operator and debtor assigned to the registration

The FBO user is making sure all the requested services are reviewed and arranges for the actual services to be provided when the aircraft arrives. The operator can verify and check the details of his request match the details on the handling order by comparing both the requested services and the actual services FBO is arranging.