Old Process

The old process consists in entering the flight data and crew/pax details in FBO One and then downloading an Excel order report. The report is being uploaded in the UAE Carrier Portal and a success/fail error message is returned to the user. In event of schedule or crew/pax changes the previously submitted data needs to be cancelled by the user and the new data re-uploaded.
In the event that an aircraft registration is unknown the user must first create the registration prior to uploading any flight/pax data.

The New Process

In the new process the flight data, crew and pax details are automatically shared by FBO One with the UAE Carrier Portal.

New Flight
FBO One will push this data immediately upon order creation, however, the data will only be visible in the UAE Carrier portal if the flight operates within the next 30 days and that the flight sectors have crew or pax names set.

Changes
In the event of schedule changes and/or changes to crew/pax details the changes will be automatically shared with the UAE Carrier Portal.

Cancellations
In the event of a flight cancellation or removal of a crew/pax name, the submitted data is automatically canceled in the UAE Carrier Portal.

Unknown Registration

In the event that the UAE Carrier portal does not know the aircraft registration, FBO One will, on behalf of the user, create the registration in the UAE Carrier Portal (based on the FBO One database).

Customer Direct
In some cases, the transfer of data to the UAE Carrier Portal is not required. Such scenarios may include customers requesting their own slots, a UAE government institution, diplomatic flights, etc. In this case, there is the option to opt out of the data transfer on a per order, per registration, per trip support provider, or per debtor basis.

Upload Results
In the event of failure to upload FBO One will display the relevant error, as returned from the UAE Carrier Portal.
The successful upload will result in the crew/pax status update e.g ‘OK To Board', 'Board if docs ok’

• The Crew/Pax records indicate the Boarding Status

  

Visual Aides
There are extra options to assist users identify upload results or negative boarding responses:

• Must review filters allow users to see the most recent updates (see Visible changes Modern UI section below).

• PAX API Status daily report allows users to quickly review the crew/pax board status for flights operating within the next 7 days.

Back-up
The old process is the backup should the API integration be offline

Must review alert (Plan board screens)

The counter indicates the number of orders for review and will decrease as the orders are reviewed. The icon will disappear when all orders having updates are marked as reviewed

• Clicking on this ‘Must review’ will automatically filter the plan boards to only show orders that require review

• To close the filter the user can reset the filters by clicking on the X

• Once the orders are 'Mark as reviewed' - the Must review notification will automatically disappear and reappear when a new order requires review.

Review 3rd-party updates (Order screens)

This on-screen prompt can be opened to show the various responses from the UAE Carrier portal

Once this notification has been reviewed the icon will change to indicate the ‘Already reviewed’ status.

Modern UI

Classic UI