In Order for FBO One to receive flight updates from CFMU-Eurocontrol, the FBO One User must first have a valid CFMU Certificate. Follow this link to access the application form online.

The following steps should be followed in order for the application to be submitted correctly:

• CCID: Leave blank for new application (add for a renewal)
• Organization Name: Your ground handling company 
• Type: Handling Agent 
• Sub type: Ground Handling 
• AFTN Address: only if your company has a AFTN address, fill in else NONE or blank 
• Sita Address: fill in or else NONE or blank 
  

• Organization details: Your ground handling company details. 
• National Registration number: Your company’s trade number (not mandatory) 

• Contact details: your contact details (contact person - FBO One User, usually FBO Manager or similar)

• Purpose of request
  The following text should be added:
  • "We request a certificate for OPS access to the B2B Flight Management Web Service, without capabilities to submit a Flight Plan. We will delegate access to Amsterdam Software. The purpose of this access is for monitoring flights handled by our ground handling company only using the industry standard FBO One ground handling software by Amsterdam Software. We do not intend to develop applications and use PREOPS" 
    
    NOTE: For Renewals, the purpose should read 'certificate renewal with CFSP Amsterdam SW'

• Service type: tick NM B2B only & select Ground Handling Agents Package

• Security Question & Answer:
  Add a question and answer and make note of both.
  These will be requested by Eurocontrol to activate the certificate once received:

• Confirmation: Tick the box 

After submitting the application, please note the following steps and information regarding the process:

1. An automatic acknowledgment email will be sent to the email address provided in the application.

2. The application or renewal process may take up to 4 weeks to complete.

3. For new applications, within 4 weeks, the applicant will receive a 'Delegation Form' via email. Fill out, sign, and forward the form to Amsterdam Software for counter-signature.

4. Once both signatures are obtained, the applicant must return the form as a response to the initial email.

5. If management has been delegated to Amsterdam Software for both new applications and renewals, they will receive the certificates.

Upon receipt of the certificate

• Ensure the email containing the certificate is sent to ZenDesk and that the attachment is not opened. Only Radu can do this at the time of installation
• Amsterdam Software must call Eurocontrol on the number provided in the email containing the certificate.
• Request Activation of a certificate
• You will be asked to provide the following information: Security Q&A (See GDoc & info provided at the time of application) & CCR Number shown in the certificate email
• Upon communication of the security information, Eurocontrol will provide you with a 17-digit passcode which you must note down accurately. They will then activate the certificate on their end.
• Once you hang-up the call, split the passcode in 2 parts and send securely to Radu via two different methods of communication for security reasons. Tell him for which customer the certificate applies and communicate the Zendesk ticket link to him so that he may access the certificate
• Amsterdam Software Dev (Radu) will activate and install the certificate
• Once installed, CFMU updates should start appearing on the planboard against flight orders.

For further information, please refer to the CFMU Link article.