There are two User types in FBO One, Private Users and Group Users.

Private User Account – An account with a regular username/password that represents a single individual.

• Private accounts are generally allocated to Management, Admin or Accounting staff that remain at their post and logged into FBO One for the majority of the working day.

• The password for the account must remain private to that individual only; he or she is not supposed to share it with colleagues.

• Users that would access FBO One from their personal mobile device, would need their own private login account.

Search the Help Centre for more information on 'setting up a Private User Account'.

Group User Account – This is an account which has multiple users.

• This type of account is generally used for teams that work at a shared computer terminal, such as Customer Service Representatives, Ops or Ramp. Each user validates each change they make using their own personal Pass code.

• The access rights can be restricted so that members of these groups only see, for example, the Ops and Ramp screens and are only able to perform front office functions.

• The advantage of a Group Account is that all group members use a generic login, and any changes they make are validated by their individual Pass Code.

• Front office Computers can used by multiple users with no need for each user to log in/out of FBO One each time they arrive at, or leave a post.

Search the Help Centre for more information on 'setting up a Group User Account'.